Here we address some of the common questions we are asked by Users who are experiencing V-Play for the first time. Skim through it if you are experiencing any difficulty or would simply like to know more about our service.

Who are V-Play?

V-Play was founded in 2007 to investigate and develop new and exciting technologies to enhance and enable the next generation of online digital content distribution and protection. In partnership with Adobe we developed a revolutionary new system that allow Users to not only stream, but download secure, high quality versions of their favorite digital content.

What do we do?

Specializing in Adobe Air, Flash and Javascript development, V-Play design and build media delivery platforms that allow you to access and download digital version of you favorite content across a range of platforms.

V-Play.tv is an example of our desktop media player platform and is currently filled with exciting new content you can preview, purchase or rent. We also have V-Play.tv applications for BlackBerry smart phones and are putting the finishing touches on our iPhone application.

 

The best part it that with one account you are able to access all of the stellar content available on V-Play.tv with any of the V-Play.tv applications. So you can peruse previews of feature films you may want to download on your BlackBerry but watch them on your computer or laptop. Or better yet, install V-Play.tv on your media center at home and watch V-Play.tv content on your high definition television from the comfort of you couch. Who said there was never anything good on the telly?

How do I sign up?

Signing up is easy and involves three simple steps as illustrated below.

  What is Qpay?

Qpay has the highest level of certification from VISA and MasterCard for payment card processing - PDI DSS tier 1 Certification. They are also a revolutionary payment gateway which allows you to pay for goods and services using your mobile phone to authenticate and process payments. Think about it, you take your phone everywhere with you, why not have the ability to use it to pay for stuff?

Westpac has contracted Qpay as the first globally approved mobile commerce payment platform. This is why Stage 3 of the signup process asks you to enter your credit card details to be held securely by Westpac.

Unlike Paypal, Qpay is available worldwide. As long as you have a phone, you can use Qpay. 

How does Qpay work?

Qpay is simple and easy to use. When you find content you would like to buy in any of the  V-Play.tv applications, selecting to purchase that content will initiate a phone call from Qpay where you will be asked to enter the four digit code you selected during Stage 2 of the signup.

We do this so your account can never be charged without your authorisation and there is even the ability to cancel a payment if you accidentally tried to buy something you didn't mean to.

The cost of transaction is charged to your credit card, and not to you mobile phone bill. It also means that you are not taken away from the viewing experience. So sit back, relay and enjoy.

We guarantee that even after using it Qpay only a few times you will wish it was everywhere. It is really that
convenient.

I have a great documentary/feature/short film, can I put it on V-Play?

Here at V-Play we are all about supporting up-and-coming film makers and emerging new talent. If you have a piece of content you think the world is just gagging to see, then by all means contact us and we will see what we can do.

V-Play are also launching an online films festival later this year. We can't say too much about it right now, that would be giving the game away. But for all of you budding film makers looking for a platform for exposure.... Watch this space. Alternatively, you can check out our page for Content Creators

Can I share videos with my friends?

V-Play.tv is currently building the technology for you to be able to share the previews of content you have enjoyed through social networking sites such as Facebook, Twitter and MySpace.

Look for this in an upcoming release of the V-Play.tv desktop media player.

I'm having trouble, can you help me?

V-Play.tv provide 24/7 email and technical support. All you have to do is drop us a line. For more in-depth one on one support assistance, you can contact us on the numbers provided during regular office hours: Monday to Friday, 9am to 5pm (GMT+11)

We hope you have found this FAQ informative and remember, there is a world of exciting content available on V-Play.tv.